Regain your independence and fuel your adventure

MyHailo – the easy and dignified way to refuel

How does MyHailo work?

MyHailo couldn’t be simpler.

All you need to do is press the button on your MyHailo key fob to hail for help at the pump. This will alert petrol station staff that you need assistance.

The beacon in the window of the petrol station will glow red, then turn green to reassure you that someone is on their way to help. Just stay in the driving seat and a friendly member of staff will refuel your car. Simple.

Endorsed by Disabled Motoring UK and loved by users, MyHailo brings great service to your car for stress-free refuelling.

"I would really recommend MyHailo to other disabled drivers and also to anyone who is elderly and finds it difficult to get in and out of the car."

Mrs. P, Guildford

"It was a lovely feeling, to not have to blast my horn and create havoc as I normally do and to have such a quick response from the staff was impressive."

Mrs. P, Guildford

"I have been blown away by the MyHailo system, I would recommend it wholeheartedly - now I have it, I wouldn't want to be without it."

Mrs. G, Blackpool

"A brilliant idea that works really well… an excellent scheme, very helpful."

Mr. E, St Helens

"Queuing for petrol used to be a big chore but is now made so much easier especially with the 'attendant aware' light system on the forecourts."

Mrs. L, London

"This is an excellent product which took the stress out of obtaining petrol."

Mr. B, Chelmsford

Please note: Sainsbury's have ceased regular maintenance on their MyHailo systems. This means that MyHailo systems installed at Sainsbury's petrol stations may no longer be functional. Please log any complaints or difficulties experienced with Sainsbury’s petrol stations' MyHailo systems by clicking here.

Join the MyHailo family to receive updates and get alerted when new locations become available in your area.

We’d love to send you updates on the system, our products and services. By accepting this you’re agreeing to receive them. Your privacy is important to us, we’ll never share your details! You can opt out of these alerts at any time.

Frequently asked questions

Why has Pinpoint changed to MyHailo?

We’re excited to say that we have rebranded with a new look and a brand new website, which has been redesigned to better support users. We’re investing in the product to increase the number of Petrol Stations in the MyHailo Zone. The Pinpoint labels and signage will be gradually replaced by the MyHailo branded stickers at petrol stations over the next 12 months.

If you have a Pinpoint key fob, don’t worry your current key fob will still work with all systems! We are providing all existing registered Pinpoint users with a new MyHailo window sticker. To receive yours, please contact us with your address and we’ll send one out to you.

Where can I use the MyHailo system?

Any petrol filling station that is equipped with a MyHailo system will have signage around the pump area to indicate it is available. The beacon device will also be visible in the window of the petrol filling station.

To find out where your nearest MyHailo equipped petrol filling station is please use our site locator.

Letter to Petrol Stations

How do I make payment on the forecourt?

Payment can be made by cash, signature credit and debit card, or fuel card. Chip and pin credit and debit card is currently not available, and we strongly urge you not to share your pin number with anyone if asked.

How does the MyHailo system work?

Once at a petrol station with MyHailo installed, pull up to the filling pump. Once there, by pushing the button on your MyHailo key fob a hail for help is made.

This will activate a red flashing beacon. The red flashing beacon indicates that your key fob is working and that a call has been made to let staff know you are waiting.

When your call is acknowledged the beacon will turn green.

Someone will shortly be on their way to assist you, without the need for you to leave your vehicle.

Why is the beacon not flashing when I press my key fob button?

If the beacon does not flash red when the key fob button has been pressed, this can indicate a problem with your key fob or with the main system installed at the petrol station. To resolve this issue, follow the below steps:

1. Your key fob battery may need replacing – you will need a flat headed screwdriver to open the unit and replace the CR1220 battery. If you’d like assistance with replacing the battery, give us a call on 01732 223900 and we can talk you through it.

2. If a new key fob battery doesn’t resolve the issue then let the petrol station staff know that the system isn’t working. They will then report a fault to us and our engineers will be sent out to fix it.

If you wish to know more about MyHailo, please get in touch.

Buy MyHailo now

Buy the MyHailo key fob and gain access to a national network of support.
Free and speedy delivery allows you to embrace independence a few days after ordering.

Buy online

£ 19.95 Inc. VAT and P&P ! No ongoing fees

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Quantity

You can also purchase MyHailo over the phone by calling 01732 223900, or in-store at your local petrol station.

Service provider?

Find out more at www.contacta.co.uk or email serviceproviders@myhailo.co.uk